• IF YOU HAVE A CONTINUOUS WATER FLOW PROBLEM

  When you have continuous water flow problem, it usually because of the following known issues listed below. Should this happen, please try the following:

  Resetting the sensor

  Remove or disconnect the power supply (battery or mains) and leave it for 5 mins. Reconnect again and the sensor will reset itself, and the continuous water flow should be rectified.

  Power connection in reverse

  The power connection (Negative and Positive) may have been connected in reverse. Check the power connection and this should correct the issue.

  Water feed connection in reverse

  The water feeds might be connected in reverse. For example,if the water supply feed hose is connected to the 'outlet' slot on the control box, the water will continuously. To rectify, disconnect and reconnect the feed the other way round.

  If the problem persist, the control box may be faulty (except ATT Series) and might need replacing, please call customer service on 0203 086 9820 for further assistance.
  

  Leaks

  If you have leaks, make sure the water connections are tightened properly. Also make sure you have used the right rubber washers (where appropriate).

  Cleaning

  Always keep Autotaps surface clean and dry. DO NOT IMMERSE AUTOTAPS IN WATER! If cleaning is required, use damp towel or cotton cloth to wipe gently and avoid any rocking or violent motion.

  Battery Installation

  Make sure the batteries are installed correctly (‘+’ positive and ‘-‘ negative charge). The batteries must be alkaline type of the same brand (It should last up to 2 years)

  Auto-block detection function

  In most our sensor taps, water will stop running after 60 seconds of continuous flow of water when an object is detected in sensor range (without moving i.e. stationary). After this time, the water will shut OFF automatically and will continue to stay OFF until the object is removed from the sensing/induction zone and re-enters it again.

  Undetected objects

  Objects of dark colour or transparent objects may not be easily detected. You can press the manual override button (in case of ATO Series) to use manual operation when objects are not detected.

  ObstructionDo not obstruct water flow into drainage system when Autotaps is unattended.

  Erratic water flow

  If Autotaps keeps turning on and off erratically, try and reset Autotaps unit by disconnecting the power for 5 minutes and reconnect again to reset the sensor.

  Installing Autotaps

  Be careful when installing Autotaps, please note that any damage made to your unit or sensor tap during installation is not manufacturer’s liability.

  Erratic sensor detection

  If you experience Autotaps infrared sensor behaving erratically, try the following:

  1. Turn tap to OFF position,
  2. Wipe the infrared sensor face clean of dust or steam
  3. Turn tap back to ON position to test.
  4. If problem persist, try resetting the sensor range (Click here for instruction)

  Prolonging the life of Autotaps

  To avoid any damage, DO NOT rock/swing the Autotaps unit or hit violently.

  Direct Sunlight

  Keep Autotaps away from direct sunlight to avoid damage to the sensor, erratic or unstable behaviour.

  Hard water

  In case you live in ‘hard-water’ area, it is recommended that you regularly check water 'mesh' filter section (once or twice a month) for limescale build-up.

  Autotaps filter

  The mesh filter section will gather limescale and debri.

  To inspect or clean:
  1. Switch OFF the water supply.
  2. Remove Autotaps inlet connections (connected to the control box underneath the sink)
  3. Remove filter; Inspect and remove any limescale build-up (by giving it a little shake and rinse)
  4. Once done, install the control box and switch the water supply back ON.

  Temperature

  Please take notice: Water may be HOT from last use. Always check the water temperature is at a safe or COLD position (ATT-Series) before usage.

Versatile and Suitability

We have electronic taps which are versatile; can be powered by batteries or electric or both. Some of our sensor taps have temperature adjustment controls, which allow the temperature to be manually adjusted according to user's preference.

All our automatic taps are suitable for education, retail, home, public, offices, industrial and health care applications.

Automatic Taps | New Product Lines

We have introduced new control boxes for our sensor automatic taps to expand Autotaps product offering and adapt to the dynamic requirements we are beginning to see in different commercial and domestic niches. Our bold new designs are constructed using the highest quality standard and reliability.

We are a one-stop source for electronic infrared sensor taps and nothing else. We only focus on sensor taps, which gives us the ability to create well-rounded high quality products.

Innovative Designs

We always ensure that we capture today’s design styles and trends, Autotaps products possesses ‘low arc’ and ‘high arc’, swivel-neck construction styles that gives our automatic taps a smooth, updated look to any style of sink.

Autotaps Limited have designed and manufactured commercial solid brass taps, and we are today’s industry exclusive source for electronic taps, plumbing fixtures and accessories. We aim to supply commercial sector, industrial, health care, recreation, education, and restaurant markets worldwide.

Infrared | The Technology

Autotaps sensor taps incorporate state-of-the-art infrared technology that's stable, reliable with highest quality and fastest response time.

Save More | Water Conservation

All our taps feature water conservation of around 0.5 gallons per minute (GPM) with vandal-resistant body structure. They are drip-free designs, and electronically activated using state-of-the-art infrared technology activation.

WHY CHOOSE AUTOTAPS?

Everybody is driven by the growing concern over germs on toilets and washroom surfaces, and an increasing number of commercial, private, and public buildings are now installing automatic taps, flushers, cleaning systems, and other touch-free sensor devices. In addition to sanitation issues, other factors are also contributing to this trend. 

INFRARED SENSOR TECHNOLOGY

One technology that has had the biggest impact is infra red sensor. 
The infra red sensors allow public restroom tap fixtures to operate without the user's ever touching a button, tap or the handle.

They have been solid performers, and builders and architechs installed them in washrooms, kitchens, restuarants, schools, homes, offices etc, with an estimated 15 to 20 percent of new commercial buildings adopting the technology